FAQ
Booking, your stay, the spa, and the health of mother and baby.
Packages run from 3 days 2 nights to 44 days 43 nights, in three room categories. Full prices are in the package table above.
No. Roseville is a postnatal care centre, not a clinic. If a check-up is needed, we can help arrange an appointment at the clinic or hospital of your choice.
Yes. Your husband and children may stay with you throughout your confinement at Roseville.
Yes. Roseville Muslimah Spa is open to all women, including mothers having their confinement at home. Book a slot on WhatsApp.
Female carers and therapists, a prayer space and qibla direction in every room, and ingredients from halal-certified suppliers.
Book a visit or WhatsApp us to check availability. An RM1,000 deposit secures your dates; then 50% of the balance is due 30 days before check-in and the rest 7 days before check-in. You can pay by instant bank transfer or by credit card at the Roseville counter.
As soon as you know your due date, because Roseville has only 7 rooms. Book a villa visit first, then we help you confirm your dates.
The RM1,000 deposit is paid upon booking and deducted from the package price. 50% of the balance is due 30 days before check-in and the rest 7 days before; late payment may result in cancellation of the booking. This deposit is non-refundable if you cancel. If you cancel less than 14 days before check-in, no payments will be refunded.
Your booking dates are usually confirmed about 7 days before your due date. If your baby arrives early or late, let us know and we will adjust your check-in date, subject to room availability at the time. For planned changes, ask at least 7 days before the original date.
Yes. Credit card payments are made at the Roseville counter at Plaza Bangi Perdana, Bangi Gateway. Instant bank transfer is also accepted.
Yes. An extra RM400 a day applies for each gazetted public holiday during your stay. Ask us which public holidays apply to your dates.
Yes. Roseville is on the official KOPETRO panel. Valid KOPETRO members and their families get 20% off the normal price on 7 to 44-day packages. Contact us to check eligibility.
Yes. Your husband may stay with you throughout your confinement at Roseville, at no extra charge.
Check-in is between 3.00 pm and 6.00 pm, and check-out is by 12.00 noon. Your arrival day counts as day one of your stay. Late check-out is RM50 an hour.
Visiting hours are from 2.00 pm to 4.00 pm and 8.00 pm to 10.00 pm. This gives mothers plenty of time and privacy to rest peacefully throughout their confinement.
Towels, telekung and toiletries (body wash and shampoo only).
Four confinement meals a day. Tell us about allergies and family dietary customs when you book.
No. Roseville is a postnatal care centre and women's spa. For check-ups and any health concerns, mother and baby should see a doctor at a clinic or hospital.
Keep your clinic or hospital appointments as usual. If needed, we can help arrange an appointment at the clinic or hospital of your choice.
Yes. All spa treatments can be booked on their own, including the Closing Confinement package.
No. Spa treatments are for comfort and wellbeing, not for treating illness.
Our team replies during office hours.
